Refund Policy

At PuntoCom SRL, we strive to provide high-quality consulting and SaaS services. However, we understand that there may be occasions where a refund is necessary.

1

Consulting Services

Refunds for consulting services are evaluated on a case-by-case basis. If you are not satisfied with the consulting services provided, please contact us within 7 days of service delivery to request a refund. Refunds are issued at the discretion of PuntoCom SRL and may be subject to deductions for any work already completed.

2

SaaS Subscriptions

SaaS subscriptions through Tecnocloud are billed in advance on a monthly or annual basis. Refunds for unused subscription periods are not provided unless required by law. You may cancel your subscription at any time, and you will retain access to the service until the end of the current billing period.

3

  1. How to Request a Refund

To request a refund, please contact our support team at info@srlpunto.com with your account details and the reason for the refund request. Our team will review your request and respond within 5 business days.

4

Exceptions

No refunds will be issued for:

  • Services that have been fully rendered or completed.
  • Subscription fees for periods that have already commenced.
  • Any fees related to third-party integrations or services.

5

Changes to This Policy

PuntoCom SRL reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately upon posting.

These policies now avoid referencing any specific payment processor while still ensuring they cover all necessary aspects for compliance and clarity.